PRIORITYSupport
Write to us
Please tell us your player name, your phone model, and what happened. A screenshot helps.
Keep your progress on a new phone
On your old phone, open Settings, then Account and privacy, and add an email and password. On the new phone, choose Sign in with email on the same screen.
A purchase did not arrive
Make sure you are online, then open the Shop: purchases are checked with Google Play or the App Store and added. If it still has not arrived, email us with the order number from your store receipt. Refunds are handled by the store you paid through.
Out of lives
Lives come back on their own, one every few minutes, even offline. Online, you can also watch an ad for a life or refill with coins. The daily, friend challenges and the tournament never use lives.
It says "Offline"
Levels, practice and the daily keep working, and your answers are sent later. Check your connection; the game reconnects on its own.
Report a cheat or a bad name
Email us the player's name. See Safety for how we handle reports.
Your data
Download or delete your data in the game, under Settings, then Account and privacy. See the privacy notice and delete your account.